Question:
Is the coil not a PART?? again Carrier and its smoke and mirrors are a JOKE save yourself a ton of headache, they not only don’t stand behide the product they are not to friendly to deal with on the phone. And that being kind. the system is only 4 years old and is a pile of junk it would cost me more to fix then to replace. – Hide quoted text — Show quoted text -" " I was told by the serviceman it was also the wrong coil for a Carrier " and it was installed by a Carrier authorized dealer. They installed a " Innercity coil model # U18YX I was told it was wrong by carrier. " I have this on me bill of sale: " "Wrong how? If its matched to the condensor, it could say Yugo on it… "Nope..dont buy into this little story at all… " " " Warranty: 10 years on compressor " 5 years on parts " 1 year on labour " "Wow..you found your CONDENSOR warranty….where is the one for the EVAP "COIL?? " " " but I called Carrier and they told me it was an extended warranty that I "did no pay for " but it’s on my bill.It had nothing on my bill saying extended warranty. " "From what you have shown, the only warranty is on the CONDENSOR…. " " " " I will never let a Carrier agent in my house again and if your thinking of "putting in " a Carrier product, save yourself a ton of problems and go with something "else! " that don’t honor there warranty. " "They honor it FINE, when its IN WARRANTY…. "If you have a problem with the EVAP COIL, thats tough…InnerCity is one "year… " "To all: " "This is a prime, perfect example after the fact why you need to understand "why the installer is key…. "it is obvious that the installer here, did not go over the warranty "provisions, and explain how things work. "For example…if you buy a modular home, and its got the standard Nordyne "electric furnace in it, it has a warranty, the control box for blower has a "seperate warranty, the evap coil has its own warranty, and the heat pump, or "condensor outside has its own warranty, and if you have, say, a Mortex coil "with a Carrier unit, as long as the size is correct, and the metering is "correct, it will work. Mortex wont warranty the Carrier unit outside, and "Carrier, nor ANYOTHER maker will warranty the evap coil, unless its got "their name on it…and most of the time, Mortex or someone else makes it "anyway.. " "Not only is a good install important, but the installer MUST take the time "to explain the warranty to you. I sold a unit today that we start on come "morning…it took about 2 hours to determine the location, size, and layout "with the homeowner..another 2 hours tonight to get the plans drawn up, it "will take about 8 to 10 hours to complete this job, and 30 seconds to get a "check upon completion…but not till after ALL the paperwork has been gone "over, including the warranty, owners manual, and installation manual as "well, since there is some points in there that the homeowner might (in this "case in particular) might be interested in. "Thats gonna take another hour at least to complete. Didnt even talk about "the operation of the new thermostat there either…so…add another 15 to "20… "How about explanation of the service the homeowner CAN do..and of course to "cover the items that by law, they cant. "The company that installs your unit should take the time to care…if they "dont, and they dont cover most of that in the initial consultation during "talking about the sale of the unit, keep looking. " " " " " " " " "Also, I was informed " "that the coil that was installed was made in 1995 and I had the unit " "installed in 1998. " " " "I work for a company that does a major home "appliance"… there is a "date on " "the valve and consumers are always thinking it has something to do with "when " "the unit was manufactured. It does not…it is the date that we started "using " "that particular valve. We also may produce something that is in "inventory 6 " "months before it is used (don’t like too often), but it will have the "same " "warranty on it, and should be the same part, as one that was produced "the day " "before the order shipped. Don’t necessarily assume its manufactured on "any " "date..unless it says specifically that…"manufactured on/in XX.". " " "
Response:
for another companys error…thats like getting pissed off at Chrysler, because you also have a Pontiac they wont fix.
hmm…perhaps the analagous case (to borrow from you example) is Chrysler saying they won’t honor a warranty for a cracked engine block since the block is manufactured by Kimoto Block, LTD (made up company name). I think the problem is that we’re accustomed to buying whole products from vendors, not bits and pieces that make up the product. Clearly, that’s no longer the case (if it ever was, that is), but it’s a tough pill to swallow. — Regards, blubluh
Response:
Read the fine print for sure. Installed a unit today…mentioned in another thread, that was a package heat pump…the electric strips have one warranty, the compressor has a warranty, my labor warranty, the DUCT that we used has a warranty, the coils have a warranty, the case has a warranty, the factory supplies a labor warranty, and all other parts, included in the unit from factory, have ANOTHER warranty…and thats the way it is on EVERY unit made, by ANY maker. About the only thing that didnt come with a warranty was the duct transitions…and really…ever seen a transition give trouble????? No…neither have I… Hell..I think the tape we used and the straps and screws have a performance warranty.. Some salesmen push the longest warranty on the unit…normally the compressor…and dont mention that the labor warranty might only be one year…from factory… If its a split unit, the furnace will have several warranties…the heat exchanger…the parts IN the case, maybe the gas valve will be covered under a particular clause..the motor..etc…a heat pump, will have parts under one, the coil under another….if its got a 5 year warranty, it normally means the coil is 5 year, and the parts and labor are 1….got to read it all to know. Not a problem…btw..:)
– Hide quoted text — Show quoted text – I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation. Here is a prime example of why the name brand on the unit means nothing..but the installer means all…. cbhvac, I just wanted to say thanks for your very complete and detailed answers in this thread. I purchased a Trane heat pump last year, and because I purchased during a promotion, I got a 10 year extended warranty on "all parts" at no extra charge. Now I am going to go back and read the contract and make sure that "all parts" really means "all". The system is working perfectly, but I would hate to have a big surprise because I had a different definition of all parts then my installer did. Thanks, Alan
Response:
I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation. Here is a prime example of why the name brand on the unit means nothing..but the installer means all….
cbhvac, I just wanted to say thanks for your very complete and detailed answers in this thread. I purchased a Trane heat pump last year, and because I purchased during a promotion, I got a 10 year extended warranty on "all parts" at no extra charge. Now I am going to go back and read the contract and make sure that "all parts" really means "all". The system is working perfectly, but I would hate to have a big surprise because I had a different definition of all parts then my installer did. Thanks, Alan
Response:
Ok….last time…slowly for you…. The CONDENSOR coil would be covered under the 5 year warranty on the unit…the part OUTSIDE.. The EVAPORATOR coil would be covered under its OWN warranty, and you yourself said it WAS NOT CARRIER… Carrier is standing behind what THEY warranty. The coil maker can tell you if it had a 1, or 5 year warranty…if it had a five, then you still have to pay labor..even if the original installer came out. You need to contact INTERcity products…Heil, Tempstar….Kenmore…etc…. Last time…Intercity is NOT CARRIER…Carrier is not going to warranty HEIL/TEMPSTAR stuff…even if its been matched to a unit…period…end of discussion.. You are only pissed at Carrier, because they were not willing to pay for another companys error…thats like getting pissed off at Chrysler, because you also have a Pontiac they wont fix.
– Hide quoted text — Show quoted text – Is the coil not a PART?? again Carrier and its smoke and mirrors are a JOKE save yourself a ton of headache, they not only don’t stand behide the product they are not to friendly to deal with on the phone. And that being kind. the system is only 4 years old and is a pile of junk it would cost me more to fix then to replace. " " I was told by the serviceman it was also the wrong coil for a Carrier " and it was installed by a Carrier authorized dealer. They installed a " Innercity coil model # U18YX I was told it was wrong by carrier. " I have this on me bill of sale: " "Wrong how? If its matched to the condensor, it could say Yugo on it… "Nope..dont buy into this little story at all… " " " Warranty: 10 years on compressor " 5 years on parts " 1 year on labour " "Wow..you found your CONDENSOR warranty….where is the one for the EVAP "COIL?? " " " but I called Carrier and they told me it was an extended warranty that I "did no pay for " but it’s on my bill.It had nothing on my bill saying extended warranty. " "From what you have shown, the only warranty is on the CONDENSOR…. " " " " I will never let a Carrier agent in my house again and if your thinking of "putting in " a Carrier product, save yourself a ton of problems and go with something "else! " that don’t honor there warranty. " "They honor it FINE, when its IN WARRANTY…. "If you have a problem with the EVAP COIL, thats tough…InnerCity is one "year… " "To all: " "This is a prime, perfect example after the fact why you need to understand "why the installer is key…. "it is obvious that the installer here, did not go over the warranty "provisions, and explain how things work. "For example…if you buy a modular home, and its got the standard Nordyne "electric furnace in it, it has a warranty, the control box for blower has a "seperate warranty, the evap coil has its own warranty, and the heat pump, or "condensor outside has its own warranty, and if you have, say, a Mortex coil "with a Carrier unit, as long as the size is correct, and the metering is "correct, it will work. Mortex wont warranty the Carrier unit outside, and "Carrier, nor ANYOTHER maker will warranty the evap coil, unless its got "their name on it…and most of the time, Mortex or someone else makes it "anyway.. " "Not only is a good install important, but the installer MUST take the time "to explain the warranty to you. I sold a unit today that we start on come "morning…it took about 2 hours to determine the location, size, and layout "with the homeowner..another 2 hours tonight to get the plans drawn up, it "will take about 8 to 10 hours to complete this job, and 30 seconds to get a "check upon completion…but not till after ALL the paperwork has been gone "over, including the warranty, owners manual, and installation manual as "well, since there is some points in there that the homeowner might (in this "case in particular) might be interested in. "Thats gonna take another hour at least to complete. Didnt even talk about "the operation of the new thermostat there either…so…add another 15 to "20… "How about explanation of the service the homeowner CAN do..and of course to "cover the items that by law, they cant. "The company that installs your unit should take the time to care…if they "dont, and they dont cover most of that in the initial consultation during "talking about the sale of the unit, keep looking. " " " " " " " " "Also, I was informed " "that the coil that was installed was made in 1995 and I had the unit " "installed in 1998. " " " "I work for a company that does a major home "appliance"… there is a "date on " "the valve and consumers are always thinking it has something to do with "when " "the unit was manufactured. It does not…it is the date that we started "using " "that particular valve. We also may produce something that is in "inventory 6 " "months before it is used (don’t like too often), but it will have the "same " "warranty on it, and should be the same part, as one that was produced "the day " "before the order shipped. Don’t necessarily assume its manufactured on "any " "date..unless it says specifically that…"manufactured on/in XX.". " " "
Response:
I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation. Here’s the story. Approximately 2 years after it was installed I had no cooling in the house. I called my installer and unfortunately they went out of business, but the contracts and customer lists were purchased by another company. I was told they didn’t honor the warrenty from the company that went belly up, so consequently I called another serviceman in from a different company. He put the gauges on the system and informed me there was freon in the system. He also informed me that the compressor was tight and had to install a hard start kit. He did an eletronic search of the system and found a leak at the service valve, he replaced the O-ring and said everything was fine. The unit seemed to work farely well for the rest of the summer, but when I started the unit this summer I got the same problem happening. So I called the same company back then they did a nitrogen test on the system and found about 5-10 leaks on the inside coil that’s installed in the furnace. So of course the 365 day warrenty did not cover the repairs this year because the leak was in a different spot. Now what I would like to know is should the first repairman that repaired the O-ring not have done a nitrogen test before he filled the system with freon, because that’s what he did. Also, I was informed that the coil that was installed was made in 1995 and I had the unit installed in 1998. It seems to me that it’s probably a used coil. The whole installion is only 4 years old and I have 5-10 leaks on the coil. That seems a little strange. There’s a lot of rust where the coil tubes loop and then meet the body of the coil. It seems like the coil has been used before. I was also informed that the evaporation coil does not match with the outside unit. The T-X valve does not allow the system to balance properly. Now can anyone tell me if I can get anything done about this. I’ve paid over $2000 to get the system installed and have had nothing but nightmares with it. Any help would be appreciated.
Response:
Call Carrier…tell them you suspect your NEW unit was sold with used parts when you bought it (probably why company went out of business). Maybe they’ll help you.
– Hide quoted text — Show quoted text – I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation. Here’s the story. Approximately 2 years after it was installed I had no cooling in the house. I called my installer and unfortunately they went out of business, but the contracts and customer lists were purchased by another company. I was told they didn’t honor the warrenty from the company that went belly up, so consequently I called another serviceman in from a different company. He put the gauges on the system and informed me there was freon in the system. He also informed me that the compressor was tight and had to install a hard start kit. He did an eletronic search of the system and found a leak at the service valve, he replaced the O-ring and said everything was fine. The unit seemed to work farely well for the rest of the summer, but when I started the unit this summer I got the same problem happening. So I called the same company back then they did a nitrogen test on the system and found about 5-10 leaks on the inside coil that’s installed in the furnace. So of course the 365 day warrenty did not cover the repairs this year because the leak was in a different spot. Now what I would like to know is should the first repairman that repaired the O-ring not have done a nitrogen test before he filled the system with freon, because that’s what he did. Also, I was informed that the coil that was installed was made in 1995 and I had the unit
installed in 1998. It – Hide quoted text — Show quoted text – seems to me that it’s probably a used coil. The whole installion is only 4 years old and I have 5-10 leaks on the coil. That seems a little strange. There’s a lot of rust where the coil tubes loop and then meet the body of the coil. It seems like the coil has been used before. I was also informed that the evaporation coil does not match with the outside unit. The T-X valve does not allow the system to balance properly. Now can anyone tell me if I can get anything done about this. I’ve paid over $2000 to get the system installed and have had nothing but nightmares with it. Any help would be appreciated.
Response:
Or laugh their ass off…once a factory rep comes out, looks at it, they can tell right away what was factory and what was not.. Its that way with ANY unit… How about calling Carrier with the truth…..that works wonders….
– Hide quoted text — Show quoted text – Call Carrier…tell them you suspect your NEW unit was sold with used parts when you bought it (probably why company went out of business). Maybe they’ll help you. I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation. Here’s the story. Approximately 2 years after it was installed I had no cooling in the house. I called my installer and unfortunately they went out of business, but the contracts and customer lists were purchased by another company. I was told they didn’t honor the warrenty from the company that went belly up, so consequently I called another serviceman in from a different company. He put the gauges on the system and informed me there was freon in the system. He also informed me that the compressor was tight and had to install a hard start kit. He did an eletronic search of the system and found a leak at the service valve, he replaced the O-ring and said everything was fine. The unit seemed to work farely well for the rest of the summer, but when I started the unit this summer I got the same problem happening. So I called the same company back then they did a nitrogen test on the system and found about 5-10 leaks on the inside coil that’s installed in the furnace. So of course the 365 day warrenty did not cover the repairs this year because the leak was in a different spot. Now what I would like to know is should the first repairman that repaired the O-ring not have done a nitrogen test before he filled the system with freon, because that’s what he did. Also, I was informed that the coil that was installed was made in 1995 and I had the unit installed in 1998. It seems to me that it’s probably a used coil. The whole installion is only 4 years old and I have 5-10 leaks on the coil. That seems a little strange. There’s a lot of rust where the coil tubes loop and then meet the body of the coil. It seems like the coil has been used before. I was also informed that the evaporation coil does not match with the outside unit. The T-X valve does not allow the system to balance properly. Now can anyone tell me if I can get anything done about this. I’ve paid over $2000 to get the system installed and have had nothing but nightmares with it. Any help would be appreciated.
Response:
I was told by the serviceman it was also the wrong coil for a Carrier and it was installed by a Carrier authorized dealer. They installed a Innercity coil model # U18YX I was told it was wrong by carrier. I have this on me bill of sale:
Wrong how? If its matched to the condensor, it could say Yugo on it… Nope..dont buy into this little story at all… Warranty: 10 years on compressor 5 years on parts 1 year on labour
Wow..you found your CONDENSOR warranty….where is the one for the EVAP COIL?? but I called Carrier and they told me it was an extended warranty that I did no pay for but it’s on my bill.It had nothing on my bill saying extended warranty.
From what you have shown, the only warranty is on the CONDENSOR…. I will never let a Carrier agent in my house again and if your thinking of putting in a Carrier product, save yourself a ton of problems and go with something else! that don’t honor there warranty.
They honor it FINE, when its IN WARRANTY…. If you have a problem with the EVAP COIL, thats tough…InnerCity is one year… To all: This is a prime, perfect example after the fact why you need to understand why the installer is key…. it is obvious that the installer here, did not go over the warranty provisions, and explain how things work. For example…if you buy a modular home, and its got the standard Nordyne electric furnace in it, it has a warranty, the control box for blower has a seperate warranty, the evap coil has its own warranty, and the heat pump, or condensor outside has its own warranty, and if you have, say, a Mortex coil with a Carrier unit, as long as the size is correct, and the metering is correct, it will work. Mortex wont warranty the Carrier unit outside, and Carrier, nor ANYOTHER maker will warranty the evap coil, unless its got their name on it…and most of the time, Mortex or someone else makes it anyway.. Not only is a good install important, but the installer MUST take the time to explain the warranty to you. I sold a unit today that we start on come morning…it took about 2 hours to determine the location, size, and layout with the homeowner..another 2 hours tonight to get the plans drawn up, it will take about 8 to 10 hours to complete this job, and 30 seconds to get a check upon completion…but not till after ALL the paperwork has been gone over, including the warranty, owners manual, and installation manual as well, since there is some points in there that the homeowner might (in this case in particular) might be interested in. Thats gonna take another hour at least to complete. Didnt even talk about the operation of the new thermostat there either…so…add another 15 to 20… How about explanation of the service the homeowner CAN do..and of course to cover the items that by law, they cant. The company that installs your unit should take the time to care…if they dont, and they dont cover most of that in the initial consultation during talking about the sale of the unit, keep looking. – Hide quoted text — Show quoted text – " "Also, I was informed "that the coil that was installed was made in 1995 and I had the unit "installed in 1998. " "I work for a company that does a major home "appliance"… there is a date on "the valve and consumers are always thinking it has something to do with when "the unit was manufactured. It does not…it is the date that we started using "that particular valve. We also may produce something that is in inventory 6 "months before it is used (don’t like too often), but it will have the same "warranty on it, and should be the same part, as one that was produced the day "before the order shipped. Don’t necessarily assume its manufactured on any "date..unless it says specifically that…"manufactured on/in XX.".
Response:
I was told by the serviceman it was also the wrong coil for a Carrier and it was installed by a Carrier authorized dealer. They installed a Innercity coil model # U18YX I was told it was wrong by carrier. I have this on me bill of sale: Warranty: 10 years on compressor 5 years on parts 1 year on labour but I called Carrier and they told me it was an extended warranty that I did no pay for but it’s on my bill.It had nothing on my bill saying extended warranty. I will never let a Carrier agent in my house again and if your thinking of putting in a Carrier product, save yourself a ton of problems and go with something else! that don’t honor there warranty. – Hide quoted text — Show quoted text – " "Also, I was informed "that the coil that was installed was made in 1995 and I had the unit "installed in 1998. " "I work for a company that does a major home "appliance"… there is a date on "the valve and consumers are always thinking it has something to do with when "the unit was manufactured. It does not…it is the date that we started using "that particular valve. We also may produce something that is in inventory 6 "months before it is used (don’t like too often), but it will have the same "warranty on it, and should be the same part, as one that was produced the day "before the order shipped. Don’t necessarily assume its manufactured on any "date..unless it says specifically that…"manufactured on/in XX.".
Response:
Also, I was informed that the coil that was installed was made in 1995 and I had the unit installed in 1998.
I work for a company that does a major home "appliance"… there is a date on the valve and consumers are always thinking it has something to do with when the unit was manufactured. It does not…it is the date that we started using that particular valve. We also may produce something that is in inventory 6 months before it is used (don’t like too often), but it will have the same warranty on it, and should be the same part, as one that was produced the day before the order shipped. Don’t necessarily assume its manufactured on any date..unless it says specifically that…"manufactured on/in XX.".
Response:
Call Carrier…tell them you suspect your NEW unit was sold with used parts when you bought it (probably why company went out of business). Maybe they’ll help you. LOL! I doubt it… No witnesses, no proof. He has to bend over because he got scammed. It happens and probably the whole air handler was used since his installation price was pretty cheap. My 2.5 Ton Goodman with the air handler in the attic cost over $3700 in 1993. Never had a problem yet.
Ow man…and you talking about getting scammed….:) – Hide quoted text — Show quoted text – — Replace nospam with jetta to reply via e-mail
Response:
This all goes back to the most important part of any system … The contractor. The brand is a distant third. Have you checked with your State’s Attorney General? You may have some rights, but don’t bet on it. Good luck. — Joseph E. Meehan 26 + 6 = 1 It’s Irish Math
– Hide quoted text — Show quoted text – I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation. Here’s the story. Approximately 2 years after it was installed I had no cooling in the house. I called my installer and unfortunately they went out of business, but the contracts and customer lists were purchased by another company. I was told they didn’t honor the warrenty from the company that went belly up, so consequently I called another serviceman in from a different company. He put the gauges on the system and informed me there was freon in the system. He also informed me that the compressor was tight and had to install a hard start kit. He did an eletronic search of the system and found a leak at the service valve, he replaced the O-ring and said everything was fine. The unit seemed to work farely well for the rest of the summer, but when I started the unit this summer I got the same problem happening. So I called the same company back then they did a nitrogen test on the system and found about 5-10 leaks on the inside coil that’s installed in the furnace. So of course the 365 day warrenty did not cover the repairs this year because the leak was in a different spot. Now what I would like to know is should the first repairman that repaired the O-ring not have done a nitrogen test before he filled the system with freon, because that’s what he did. Also, I was informed that the coil that was installed was made in 1995 and I had the unit
installed in 1998. It – Hide quoted text — Show quoted text – seems to me that it’s probably a used coil. The whole installion is only 4 years old and I have 5-10 leaks on the coil. That seems a little strange. There’s a lot of rust where the coil tubes loop and then meet the body of the coil. It seems like the coil has been used before. I was also informed that the evaporation coil does not match with the outside unit. The T-X valve does not allow the system to balance properly. Now can anyone tell me if I can get anything done about this. I’ve paid over $2000 to get the system installed and have had nothing but nightmares with it. Any help would be appreciated.
Response:
- Hide quoted text — Show quoted text – Call Carrier…tell them you suspect your NEW unit was sold with used parts when you bought it (probably why company went out of business). Maybe they’ll help you. LOL! I doubt it… No witnesses, no proof. He has to bend over because he got scammed. It happens and probably the whole air handler was used since his installation price was pretty cheap. My 2.5 Ton Goodman with the air handler in the attic cost over $3700 in 1993. Never had a problem yet. Ow man…and you talking about getting scammed….:)
Did I say I bought it? 
I have the old install manuals from the original owner of the house who paid that price. This unit can turn this house into a human popsicle stand with the ceiling vents. Best AC I have ever felt in a house or commercial building. When I close the bedroom doors you can actually feel the pressure of the air flowing from under the doors and into the hallway intake 20×20x1. My electric bill stays around $55 a month. That’s pretty good considering where I live. — Replace nospam with jetta to reply via e-mail
Response:
… This unit can turn this house into a human popsicle stand with the ceiling vents. You call that comfortable?
LOL! Of course not. I’m just saying that my AC arrangement is very well matched for this house due to the way it gets distributed. Right now I have it set to 74 deg F and the house feels very cool. It also runs extremely efficient so it comes on when it just starts to feel a little warm, stays on for 10 minutes or so and then off again for 20 min. I’m just guessing. Right now it’s about 91 def F outside. I’ve never turned it down real low to see if I could become a human popsicle. — Replace nospam with jetta to reply via e-mail
Response:
Call Carrier…tell them you suspect your NEW unit was sold with used parts when you bought it (probably why company went out of business). Maybe they’ll help you.
LOL! I doubt it… No witnesses, no proof. He has to bend over because he got scammed. It happens and probably the whole air handler was used since his installation price was pretty cheap. My 2.5 Ton Goodman with the air handler in the attic cost over $3700 in 1993. Never had a problem yet. — Replace nospam with jetta to reply via e-mail
Response:
I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems with it almost from the beginning of the installation.
Here is a prime example of why the name brand on the unit means nothing..but the installer means all…. Here’s the story. Approximately 2 years after it was installed I had no cooling in the house. I called my installer and unfortunately they went out of business, but the contracts and customer lists were purchased by another company.
Happens often..several thousand go out of business each year, most often, from not realizing how much it costs to run the business, and how to effectively pass on those costs.. I was told they didn’t honor the warrenty from the company that went belly up,
Well….you have part of it right….ANY Carrier dealer must honor the factory warranty, but NOT the labor…and if you want a big surprise…most any dealer for any brand can get warranty service… so consequently I called another serviceman in from a different company. He put the gauges on the system and informed me there was freon in the system.
Freon is NOT in your system….Freon is R12…you have R22…just so you know.. He also informed me that the compressor was tight and had to install a hard start kit. He did an eletronic search of the system and found a leak at the service valve, he replaced the O-ring and said everything was fine.
No O-rings either…Schrader valves…sure.. The unit seemed to work farely well for the rest of the summer, but when I started the unit this summer I got the same problem happening. So I called the same company back then they did a nitrogen test on the system and found about 5-10 leaks on the inside coil that’s installed in the furnace.
So…just out of curiosity..since no detector on the market will pick up nitrogen…did they use Big Blue? And…since the Nitrogen tank has about 2500PSI in it…enough to blow the ends off the coil…did they use a pressure reg on it?? This sounds bad right now.. So of course the 365 day warrenty did not cover the repairs this year because the leak was in a different spot. Now what I would like to know is should the first repairman that repaired the O-ring not have done a nitrogen test before he filled the system with freon, because that’s what he did.
Nope… Also, I was informed that the coil that was installed was made in 1995 and I had the unit
installed in 1998. It seems to me that it’s probably a used coil. The whole installion is only 4 years old and I have 5-10 leaks on the coil. That seems a little strange. There’s a lot of rust where the coil tubes loop and then meet the body of the coil. It seems like the coil has been used before.
Nope..it all sounds normal. Parts that are installed TODAY, were not made yesterday…a units warranty does not start until the start up date of the system… In other words…I can go buy a system today..sit on it 20 years, and install it 20 years from today…the 5 or 10 year warranty starts on the day the system is deemed completed. Rust on the coils..normal…what would NOT be normal would be a rust free Carrier coil…you are seeing rust from the tin used to seal the ends of the frame.. very common..very normal..so far, nothing out of the ordinary have you stated. I was also informed that the evaporation coil does not match with the outside unit. The T-X valve does not allow the system to balance properly.
Thats a common problem..normally happens when the condensor is replaced, and one of two things happen.. The homeowner will not replace the coil at the same time, due to the added few hundred it takes, or the installer does not inform the homeowner that the coils must be matched… the TXV valve, or more properly, the TEV, is normally added as a matched part to the system..so it matches one part…what part..no idea.. but I can guarantee you its working better than a fixed orifice would in this case, IF the coil is actually mis-matched. Now can anyone tell me if I can get anything done about this. I’ve paid over $2000 to get the system installed and have had nothing but nightmares with it. Any help would be appreciated.
Honestly…on a system that old, that from your posting has worked fine with the exception of these two times…not a hell of a lot, if you mean that you feel that you were screwed from day one. The coil, may, or may not be under factory warranty. All you need to have is the original paperwork that shows when the coil was installed, and if the job was correct, it will be on the invoice from the condensor…if its got a 5 year warranty, it can be replaced, but you will be responsible for labor, and refrigerant costs. Thats the way it works. If it had a 1 year warranty as most do, IF it was installed as only an evap coil, and not part of an air handler, then, its probably out of warranty, and there is not a hell of a lot that you can do…sad and crappy as that might seem. $2000 is cheap…as in, REAL cheap….you didnt say how many tons the system was, but right there is a reason your original installer is no longer in the trade. You can call Carrier, but if the dealer that installed it is gone, then there is no labor warranty to go with..and in most cases, as in the case of Carrier, its only for a year as in 1 year, anyway. Tell you right off the bat, not Carrier, not Trane, York, or anyone, is going to do much about this. Two documented complaints, all this time…warrantys pretty much gone..nope..its time to pay for it to get fixed, and I would for sure not go with your nitrogen buddies..
Response:
… I purchased a Carrier Air Conditioner unit model 38TKB in 1998 and I have had nothing but problems Now what I would like to know is should the first repairman that repaired
the O- ring not have done a nitrogen test before he filled the system with freon, because that’s what he did.
Nitrogen is an intert gas. I used to work for a company that made AC coils. We used nitrogen in them when brazing the return bends and fittings to eliminate oxidation and internal corrosion from the brazing. It was also used for testing. Also, I was informed that the coil that was installed was made in 1995 and I had the unit installed in 1998. It seems to me that it’s probably a
used coil. Maybe not. The company may have bought the coil new, found that it was not right for a particular job but just put it on the shelf. It is also possible htat Carrier had it on the back shelf of the warehouse, but it is a perfect coil. They don’t go stale like bread or milk. The whole installion is only 4 years old and I have 5-10 leaks on the
coil. That seems a little strange. There’s a lot of rust where the coil tubes loop and then meet the body of the coil. It seems like the coil has been used before. Yes, that many leaks is strange. Are the tubes copper? Copper does not rust, but it could be deposits washed down from a rusting shroud. I can’t tell anything sitting here. I was also informed that the evaporation coil does not match with the outside unit. The T-X valve does not allow the system to balance properly. can anyone tell me if I can get anything done about this. I’ve paid over $2000 to get the system installed and have had nothing but nightmares with it. Not my area of expertise. If this is so, you’d be better off replacing the coil and getting the job made right. The complaint is with the now defunct original installer. Buy a big jar of Vaseline or KY jelly and it may not hurt as much. Ed http://pages.cthome.net/edhome
Response:
I just wish I could fix my own car…grrr…my car’s been gone for 5 days for an aircon problem and I really, really, REALLY need it today. I’m enormously stressed because today is my last day to get stuff done for our trip to Canada and I can’t even get a hold of the mechanic who has my car! His cell phone is out of order and I have no idea where he is even located because he always comes to the house to pick the car up and brings the car back to the house 
— Britta (stressed and bummed) Sandpaper kisses, a cuddle and a purr. I have an alarm clock that’s covered in fur! Check out pictures of Vino at: http://photos.yahoo.com/badwilson click on the Vino album 
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